Frequently Asked Questions

How can we best help you?

Frequently asked Questions

How much is freight?

It depends! Please refer to our freight guide, in most cases freight will range from $200-500 for one pallet and $400-600 for two pallets

Why is my $2500 order invoiced at $2588?

We currently charge a 3.5% sales commission to keep the lights on

Can I pick up my order direct from the source?

We used to offer this, a couple misunderstandings and strained deals later, we are no longer offering direct pickup. We will gladly manage freight to your front door

Do I need a lift-gate for my order?

If you do not have a loading dock or a pallet jack, you'll need a lift gate to lift your pallet to the ground from the truck

I live at a tough to get to property (one that a semi can't get to), can I still make an order?

Yes! We will need to order limited access freight if you don't think a semi can get to your property

I need to know when the driver will get here so I can receive freight, what should i do?

I would suggest us putting in for an appointment delivery, the freight company will call you and set a time that works best for you.

How many books come on a pallet?

That depends! If it is a standard pallet, we find that 600-900 units usually arrive, if it's a text book only pallet, the program averages 175-225 units per pallet

I have a trip coming up how can I plan things out?

We can try to hold things for you on our end, we can also set an appointment delivery for your order

What if I am really upset with my order?

We will work with you. In the past, we have noticed that our education lacked. This poor communication put our buyers in a tough spot. We hold by our valuations, but will assist in making it right in your eyes.

What my order is damaged? 

Check our resources page! We have some instructions as well as guidelines. If more than 5% of your order is damaged. We will compensate you for the Marketplace value damaged beyond 5%.

Still have questions? Shoot us an email at bulkpagemarketplace@gmail.com
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